Ashes Management Policy

Upon receipt of ashes from the crematorium or via family, ashes are immediately logged onto our cremated remains register and stored in our locked ashes cabinet.

Ashes are stored at Lindsay Jack & Son Funeral Directors premises at 35 The Square, Grantown-on-Spey PH26 3HF in a secure locked facility.

The information logged:
Full name of deceased
Container
Location in storage cabinet

The cremation certificate is stored in or attached to the ashes container.

Our job sheet records the name and instruction given by the applicant regarding the ashes at the time of arrangement.

Upon collection of the ashes the applicant is the only person to receive the ashes unless permission is given by them to the funeral director. If the applicant is deceased, then the ashes can be given to the deceased executor.

The ashes collection register is updated upon collection of the ashes, with the information below collected:

Name of deceased
Address of deceased
Date of death
Cremation Certificate Number
Name of recipient
Date of collection
Signature
Funeral director initial

Ashes delivered home or to an address are by appointment only, the applicant will sign a release of cremated remains form and give the information below:

Name of Deceased
Date of death or funeral
Name of recipient
Address
Relationship to deceased
Signature of recipient
Date of release

We record when the ashes were collected and who collected on our arrangement sheet.

Ashes scattered or interred by us are recorded on the arrangement sheet with the date of interment.

If ashes are required to be split, permission from the applicant is needed and this is carried out by Lindsay Jack or a full-time member of staff.

Updated

November 2025