Complaints Procedure

Our commitment to clients’

We aim to ensure that:
Making a complaint is as easy as possible and we treat your complaint seriously
We deal with your complaint promptly and in confidence
We learn from complaints and use them to review and improve our service.

What is a complaint?

A complaint is when you tell us you are not happy about any part of the service and/or the products we provide.

How to make a complaint

If you wish to make a complaint you can contact our Company Director,

Mr DL Jack, in any of the ways listed below:

By email –
lindsay@jackfuneraldirectors.co.uk

In writing to –
Lindsay Jack & Son Funeral Directors, 35 The Square, Grantown-on-Spey, PH26 3HF

By phone –
Tel: 01479 872442

In person (by appointment only) at –
Lindsay Jack & Son Funeral Directors, 35 The Square, Grantown-on-Spey, PH26 3HF

Your complaint will be acknowledged within 3 days and fully investigated within 5 working days.

If You Are Still Unhappy

If you are still unhappy with our response you can contact The National Society of Allied & Independent Funeral Directors (SAIF) in any of the ways listed below, quoting our membership number.

By email – info@saif.org.uk

In writing to –
The National Society of Allied and Independent Funeral Directors
SAIF Business Centre 3 Bullfields Sawbridgeworth Herts
CM21 9DB

By phone – Tel: 0345 230 6777 or 01279 726 777

On receipt of the completed Complaints Form which is available from the SAIF website www.saif.org.uk or by contacting the SAIF Business Centre, your complaint will be acknowledged within 7 days then fully investigated. Timescale for findings and final response will vary depending on each individual case and investigation.

Please note that The National Society of Allied and Independent Funeral Directors (SAIF) will not investigate a complaint unless the internal complaints procedure of the Funeral Directors has been exhausted.

If You Are Still Unhappy

If you are still unhappy with the response and final decision of The National Society of Allied and Independent Funeral Directors (SAIF) you can request that your complaint be referred to Centre for Effective Dispute & Resolution (CEDR). For more information and to download leaflet of the scheme please visit – www.saif.org.uk

Updated

November 2025